FAQ's

How does period underwear work?

Reina's period underwear is specially designed to replace disposable sanitary products with built-in antibacterial, absorbency and leak-proof layer. You can choose to wear Reina's period underwear ALONE, without any other period products or you can choose to wear your Reina period underwear with your pad, tampon, menstrul cup or pantyliner for backup. Wear it anyway you want to best fit your lifestyle and menstrual flow.
How much can Reina's period underwear absorb?

Reina's period underwear comes in 4 different ranges from low - extra high absorbency. Extra high absorbency level - (able to absorb 5 – 7 tampons worth of blood, 25ml – 35ml) High absorbency level - (able to absorb 3 – 4 tampons worth of blood, 15ml – 20ml) Regular absorbency level – ( able to absorb 2 – 3 tampons worth of blood, 10ml – 15ml) Light absorbency level - (able to absorb ½ - 1 tampon worth of blood, 2.5ml – 5ml)
Is it hygienic to use period underwear?

Bamboo Charcoal material used in Reina's period underwear is naturally hypoallergenic, eliminates odors and has an antibacterial effect. As long as the period underwear is cleaned and dried properly after use, period underwear is perfectly hygienic.
How to properly clean Reina's period underwar?

Step 1: Rinse with cold water after use until water runs clear. Step 2: Machine wash cold (Remember to put your period panty in a laundry bag) Step 3: Hang/line dry and you're done! Step 4: Reuse and repeat! Remember: Don't use fabric softener, bleach and no tumble dry.
How long does it take to receive my order?

Your order should ship within 1-2 business days (Mon-Fri, before 5pm), and arrive within 5-7 business days if you select standard shipping.
What is your return policy?

Bought the wrong size or looking for a refund policy? Great news! Reina's period underwear are eligible for refund and return within 30 days of purchase. Proceed to https://wongrouxin.wixsite.com/reina/shipping-returns for clear return and refund policy.